Customer Service

So Andy and I were a bit taken back today. We had two encounters that just made us think that maybe just maybe we've been seeing this customer/ retailer relationship a bit wrong. You see I have always thought that they wanted me to shop with them, or use their services. Not so sure anymore. We opened our day by seeing a Tailor who only hemmed one sleeve on each of Andy's three suits. When confronted with the mishap she insisted that his arms were uneven and that only one sleeve needed to be hemmed. The three of us stood their looking at one sleeve showing part of the cuff of Andy's one shirt and the other showing no cuff. Really really?? The manager was summoned and agreed with her Tailor. To top this off the buttons she had sewed back on the sleeve, which had one been in a straight line now resembled the dance I like to call the worm. We left with no refund and no service....and were quite stunned. The second Tailor looked at the work done and laughed at what a mess it was. We regaled her with our story and she also was stunned. She seemed to think that both sleeves should be the same length and with that we agreed to let her have a go. We were beginning to think that Canadians wear their right sleeve lower than the left...a fashion statement we haven't see in the USA yet.
As for story number two, we found ourselves window shopping in the mall today when to our surprise we came upon an unbelievable sale. We should have taken that advice and realized it was unbelievable. Seven racks of men shirts had signs of 40%-50% off. Each rack looked as though the shirts had been seen by hundreds of people during the day. They were all mixed in together and some were hung, some folded, some thrown. We were not deterred by this mess and quickly went to it trying on shirts, finding sizes. We had to look through each rack carefully to find the exact colors. In the end we had two burgundy shirts that would have been stunning on my handsome husband had we gotten them home. At the register we were informed that these shirts are not on sale. We politely tell the sales clerk where we found them and show him the signs. He informs us that only the old shirts are on sale and these are two of the new ones. We asked him to tell us which ones were new and which ones were old, he couldn't. He said he couldn't tell the difference and that maybe it was the spring colors that determined the new spring line that was out. We looked down and our deep burgundy shirts and once again were speechless. The manager again was called and wished us a Happy New Year but wouldn't give us the discount. Once again Andy and I thought that maybe we should open a store up here...give the people some service, actually advertise correctly, wear our suits like Americans (both sleeves even)...I think we would do well.